SHIPPING POLICY

RETURN POLICY

If you wish to return an item which you have received, you have up to 28 days to return it to us. You must contact us in the first 14 days in writing (an email is fine) to advise that you intend to return it. It must be returned in the same condition that you received it. Please include your order number, name, address and the reason for return inside the box. Once we have received your return, in good condition, your refund will be processed within 7 working days. As with returning orders to a shop it is your responsibility to arrange and pay for the return of any goods that have been supplied correctly and are not at fault. We will not pay the costs of returning an item to us. Until we receive the goods you are returning, they are your responsibility. We recommend you use a recorded delivery service, or a courier with tracking. If the item has been damaged upon return, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale. Replacements and refunds: All standard post items are not tracked and will not be replaced or refunded if lost in transit.

In the event that your order arrives damaged, please email us as soon as possible at ThePhysicGardenUK@outlook.com with your order number and a photo of the item’s condition. 

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If you have any further questions, please don't hesitate to contact us at ThePhysicGardenUK@outlook.com